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Sus Buenos Vecinos Foundation
RSA SecurID® Card

Feel totally secure when carrying out your transaction through our On-Line Business Banking (Banca en Línea Comercial) Service. We provide you with an RSA SecurID® Card, (a device that triggers a security code every 60 seconds. This six-digit security code only functions with your Passcode and Client Number. A transaction can only be made through On-Line Business Banking (Banca en Línea Comercial) by having this unique, two-factor authentication

Use and Care of Your SecurID® Card

Your SecurID® authenticator is a product of RSA Security Inc., which safeguards your organization’s valuable resources. It is recommended that you follow the user instructions provided by Banco General. In addition, please take the following precautions for your own safety and that of the system:

  • Never reveal your Personal Passcode. Do not write it down
  • If you believe someone has learned your Personal Passcode, call the Customer Service Hotline of Banco General at 800-5000, and the Bank will immediately generate a new Personal Passcode.
  • Be careful of lost or stolen cards. If you misplace your SecurID®, call the Customer Service Hotline immediately at 800-5000, and the Bank will deactivate the card to prevent its unauthorized use. You must request a new SecurID® Card at the Bank.
  • Do not allow anyone to have access to the system using your identity (ex: registering with your Personal Passcode and the code generated by your SecurID® Card).
  • Always follow standard system procedures to disconnect. By not following procedures, you may create unprotected pathways to the system.
  • Your SecurID® Card contains sensitive and complex information. Its protective casing, liquid crystal display (LCD) and integrated silicon circuits will break if forced. Protect your RSA SecurID® Card from physical damage. Do not immerse in water, expose to extreme temperatures, place under heavy objects, or bend.

If you would like to deactivate your RSA SecurID® Card, call our Customer Service Hotline at 800-5000 or 300-5000, and request immediate deactivation.